Call Us: (001) 888654321 – 888123456
Frequently Asked Questions (FAQ)
General Questions
What is the NDIS?
The National Disability Insurance Scheme (NDIS) is an Australian government initiative that provides funding to individuals with disabilities to access the support they need to live independently and achieve their goals.
Who is eligible for the NDIS?
To qualify for the NDIS, you must:
- Be under 65 years old when you apply.
- Be an Australian citizen, permanent resident, or hold a Protected Special Category Visa.
- Have a permanent and significant disability that affects your daily life.
How do I access your services?
Simply contact us through our website, phone, or email. We’ll arrange a consultation to understand your needs and how we can support you under your NDIS plan.
Services Questions
What types of services do you provide?
We offer a wide range of services, including Supported Independent Living, Short and Medium Term Accommodation, household assistance, transport, community participation, and more. Visit our Services page for detailed information.
Can you help me manage my NDIS plan?
Yes, we offer support coordination to help you manage your plan and connect with the right services to achieve your goals.Content
Do you provide 24/7 care?
Yes, we provide 24/7 care for participants requiring Supported Independent Living or High Intensity Daily Activity support.Accordion Content
Booking and Availability
How do I book your services?
You can book a consultation or specific services through our website’s contact form, email, or by calling us directly.
Do you have a waitlist?
Waitlists depend on the specific service and your location. Contact us to discuss current availability.
Costs and Payments
Are your services covered by the NDIS?
Yes, all our services are NDIS-approved and covered under your funding categories, depending on your plan.
Are there any out-of-pocket expenses?
Most costs are covered under the NDIS, but there may be additional fees for specific activities or services not included in your plan. We’ll always discuss these upfront.
Other Questions
Can I change or cancel a booking?
Yes, you can modify or cancel your booking. Please notify us as early as possible, as certain changes may have notice periods or conditions.
What areas do you service? A:
We currently operate in Northen Territory. Contact us to see if we can support you in your area.
How do you ensure participant safety and quality?
We adhere to strict NDIS guidelines and regularly train our staff to ensure the highest safety, professionalism, and care standards.